Subscription incident response for support teams
Search a customer, reconstruct the timeline, and ask Ropely what broke.
problem
Customers report that they paid and still cannot use the product. Support needs evidence, not a guess.
evidence
Search a customer, reconstruct the commercial timeline, and see payment, entitlement, and access facts side by side.
detection
Investigator gathers stored evidence and proposes hypotheses. It never changes billing or access.
impact
Open issues show who is affected and the money involved, without mixing currencies.
workflow
Find the customer, read the timeline, use the incident checklist, then escalate with evidence.
integration
Works with whatever sources the workspace has connected. Stripe health checks do not invent access evidence.