Terms of Service

These Terms of Service (the Terms) are a contract between you and Ropely, Inc., a Delaware corporation operating ropely.io. By creating an account, inviting a teammate, or using the service, you agree to these Terms and to the Privacy Policy, Cookie Policy, and, when you send merchant customer data, the Data Processing Agreement.

If you use Ropely for an organization, you confirm you have authority to bind that organization. If you do not agree, do not use the service.

Ropely is a read-only commercial-to-fulfillment observability service. It compares purchase evidence from systems you already use, such as Stripe or RevenueCat, with the credits or allowance your product granted.

Ropely does not process your customers' payments, take custody of funds, act as merchant of record, replace Stripe or RevenueCat, grant entitlements, meter tokens as a product, or change billing or access on its own. Findings are observations. They are not legal, tax, accounting, or financial advice, and they are not a promise that revenue was lost or can be recovered.

You must provide an accurate business email and keep your workspace credentials confidential. You are responsible for activity under your accounts and for the people you invite.

Keep connected credentials read-only when the provider allows it. Do not upload card numbers, CVC, bank details, or secrets that are not required for a read-only connection.

We may suspend access if we reasonably believe the workspace is compromised, the Terms are breached, or continued use would create legal risk. We will try to notify the account email when that is lawful and practical.

You retain ownership of data you submit. You grant Ropely a limited licence to host, process, and display that data solely to provide the service.

When you connect Stripe, RevenueCat, or another source, or when you upload an allowance snapshot or send access events, you instruct Ropely to process merchant-customer identifiers and commercial facts. You are typically the controller of that data. Ropely processes it on your documented instructions after the DPA applies.

Stripe or RevenueCat alone does not invent a purchased-versus-granted finding. Granted units come from a snapshot or access events you provide. You are responsible for having a lawful basis to send us that data and for any notice you owe your own customers.

You will not:

• access another merchant's workspace without permission
• probe, overload, or reverse engineer the service except as allowed by mandatory law
• use findings as a public claim of recovered revenue or as a substitute for counsel
• send unlawful content, malware, or personal data we have said is prohibited
• resell the service or use it to build a competing observability product from our non-public interfaces

Listed prices are fixed USD subscriptions. Ropely takes 0% of merchant revenue. Taxes may be added where required.

Self-serve checkout is not enabled. No Ropely subscription fee is collected until billing is enabled and you complete a paid order. If billing later uses Stripe, Stripe's terms apply to that payment. We do not store card numbers.

These Terms start when you first use the service and continue until the account is closed. You may stop using Ropely at any time. See the Refund and cancellation page for paid-plan rules once billing exists.

Ropely does not cancel or refund your customers on Stripe, RevenueCat, or any other commercial provider.

Each party will protect the other's non-public information with reasonable care and use it only to perform these Terms. This does not apply to information that is public, independently developed, or required to be disclosed by law. On request after the account ends we will delete or return confidential materials we do not need to keep for legal, security, or evidence reasons.

Ropely and its licensors own the service, software, and documentation. You own your data. Feedback you give may be used to improve the service without obligation.

The service is provided as available. We do not warrant that findings are complete, that every source event arrives, or that a missing snapshot will still produce a purchased-versus-granted result. Read-only operation is a security choice, not a guarantee against all misuse of a credential you connect.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intent or gross negligence.

Subject to that, Ropely is not liable for lost profits, lost data, or indirect loss, and Ropely's total liability arising out of the service is limited to the fees you paid to Ropely in the 12 months before the claim, or USD 100 if you have paid no fees.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. The state and federal courts located in Delaware have jurisdiction, except where mandatory consumer or data-protection law gives you another forum.

We may update these Terms. Material changes will be posted on this page and, when we have your email, sent to the account address. Continued use after the effective date is acceptance of the updated Terms.

Ropely, Inc., Delaware, United States. Legal: legal@ropely.io. Privacy: privacy@ropely.io. You may also use the contact form on ropely.io/contact.

Privacy · DPA · Refunds