RevenueCat says active but the app still shows free. Who is wrong?

Neither record is automatically wrong. CustomerInfo.isActive and your credit ledger are different layers.

Does Ropely replace RevenueCat entitlements?

No. Ropely observes RevenueCat. It does not serve or overwrite entitlements.

RevenueCat entitlement does not match in-app allowance

Separate an active RevenueCat entitlement from an application allowance that still looks free or empty.

Last updated 2026-09-15 · 2 min read · Ropely · not externally reviewed · factual review: internal

Direct answer

Definition

Symptom

Observable symptoms

Why the symptom is ambiguous

Likely causes

Evidence required

Provider-specific state

Step-by-step diagnosis

Worked example

Manual investigation

What cannot be inferred from Stripe or RevenueCat alone

What Ropely can establish

What Ropely cannot establish

Official sources

Source references

Review RevenueCat purchase evidence

Questions

RevenueCat says active but the app still shows free. Who is wrong?: Neither record is automatically wrong. CustomerInfo.isActive and your credit ledger are different layers.
Does Ropely replace RevenueCat entitlements?: No. Ropely observes RevenueCat. It does not serve or overwrite entitlements.

Credits ran out but the customer can still generate

Detect leftover access after purchased remaining hits the hard limit.

How to reconcile purchased credits with granted credits

Build a join between the purchased amount and the granted amount for the same customer and entitlement.