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Check purchased vs granted credits

Subscription incident response checklist

Assign, comment, link deployments, and attach human-approved plans when paid access fails.

1 min read · Ropely engineering · not externally reviewed · factual review: internal

Symptom

Why the symptom is ambiguous

Evidence required

Provider-specific state

Step-by-step diagnosis

Example timeline

Safe implementation example

Common false positives

What Ropely can establish

What Ropely cannot establish

Official sources

Source references

Run a free Stripe health check

Related

Stripe payment succeeded but the customer has no access

How to gather Stripe payment evidence and merchant access evidence when a customer paid but cannot use the product.

Subscription provisioning monitoring

Watch the gap between commercial success and merchant access using access events.

Subscription incident response checklist: Ropely