Stripe payment succeeded but the customer has no access
How to gather Stripe payment evidence and merchant access evidence when a customer paid but cannot use the product.
1 min read · Ropely engineering · not externally reviewed · factual review: internal
Symptom
Why the symptom is ambiguous
Evidence required
Provider-specific state
Step-by-step diagnosis
Example timeline
Safe implementation example
Common false positives
What Ropely can establish
What Ropely cannot establish
Official sources
Source references
Related
Expected versus observed entitlements
Keep expected mapping, Stripe Entitlements, RevenueCat, and merchant access in separate layers.
Measure revenue at risk from access failures
Sum integer minor units in one currency for customers who paid but lack observed access.
Related tool
A local tool that does not require an account.