The customer paid but credits were not added. Is that a Stripe failure?

Not by itself. Stripe can show a successful payment. The missing credits live in your grant ledger unless you also have a grant event.

Can Ropely invent the missing grant?

No. Ropely compares evidence. It does not add credits or change billing.

Customer paid for AI credits but did not receive them

How to prove a customer paid for credits or generations and the product granted a different amount.

Last updated 2026-09-15 · 3 min read · Ropely · not externally reviewed · factual review: internal

Direct answer

Definition

Symptom

Observable symptoms

Why the symptom is ambiguous

Likely causes

Evidence required

Provider-specific state

Step-by-step diagnosis

Worked example

Manual investigation

What cannot be inferred from Stripe or RevenueCat alone

What Ropely can establish

What Ropely cannot establish

Official sources

Source references

Compare a purchased vs granted snapshot

Questions

The customer paid but credits were not added. Is that a Stripe failure?: Not by itself. Stripe can show a successful payment. The missing credits live in your grant ledger unless you also have a grant event.
Can Ropely invent the missing grant?: No. Ropely compares evidence. It does not add credits or change billing.

How to reconcile purchased credits with granted credits

Build a join between the purchased amount and the granted amount for the same customer and entitlement.

Stripe purchase does not match the credit balance

Separate a successful Stripe payment from an application balance that did not change.