Renewal anomaly
Renewal or cancellation left access in the wrong state.
What happened?
A successful renewal can still leave expired access. A cancellation can still leave premium access.
Why billing dashboards may not reveal it
The invoice or store notification succeeded. Application state was not compared.
What evidence Ropely needs
The transition event, expected mapping, and access observations before and after the transition.
What Ropely can prove
That the commercial transition and observed access disagree.
What Ropely cannot prove
The exact application bug that failed to apply the transition.
What the operator does next
Open the customer timeline around the renewal or cancellation timestamp.