Identity mismatch
The paying identity is not the application subject that received access.
What happened?
Checkout email, store original transaction, RevenueCat app user, and application user stay in separate namespaces.
Why billing dashboards may not reveal it
Each system has a consistent record for a different identifier.
What evidence Ropely needs
The identifiers involved and any verified link a teammate has already confirmed.
What Ropely can prove
That records have not been linked, or that a confirmed link still shows mismatched access.
What Ropely cannot prove
That similar emails or abbreviations are the same person.
What the operator does next
Collect linking evidence. Do not merge on name similarity.