Pays twice for overlapping fulfillment
Two commercial obligations provide materially overlapping benefits.
What happened?
Stripe and RevenueCat, two credit packs, or a personal plan overlapping an enterprise seat bill the same fulfillment.
Why billing dashboards may not reveal it
Each processor looks correct in isolation. Neither shows the overlap.
What evidence Ropely needs
Two active commercial records, identity evidence that they belong to one subject, and a shared product mapping.
What Ropely can prove
Possible overlapping paid coverage. This is not a confirmed refund.
What Ropely cannot prove
That the customer is entitled to a refund, or that family sharing is fraud.
What the operator does next
Review the identity link and the overlapping interval before talking to finance.